FAQ
Delivery charges for the online shop?
Delivery charges are automatically shown when you're processing your order. We offer different delivery types, all fulfilled by Australia Post.
How long will delivery take?
- All orders are dispatched within 24–48 hours, except Friday and weekend orders, which are dispatched on Monday.
- We use Australia Post for shipping.
- Tracking is emailed and texted by Australia Post.
- Lead time is approximately 6–12 days once the parcel is with Australia Post.
What exactly happens after ordering?
Your order is picked up by Australia Post, who'll send you a tracking number and updates if you've opted in to receive them.
Do I receive an invoice for my order?
Yes — we send an invoice immediately after your order is approved. You can download it any time by logging into your account.
What should I do if I receive a damaged or wrong product?
Email hello@nomadiqbbq.com.au if you receive a wrong or damaged product or part. Once we have your information, we'll evaluate how to move forward.
How can I return an item?
Email hello@nomadiqbbq.com.au to begin the return process.
What is the return policy?
If you're not satisfied with your nomadiQ BBQ or accessories purchased through nomadiqbbq.com.au, you may be eligible to return it within 30 days of receiving your shipment. Contact us for a Return Authorisation (RA) number to begin the process.
Terms and conditions of Return & Refund Policy
- The appliance must have been purchased directly from nomadiqbbq.com.au — we can't accept returns of nomadiQ products bought from other retailers or resellers, and only accept returns addressed to a location in Australia.
- The appliance must be in brand new condition with original packaging and accessories. We don't accept returns or offer refunds for parts or accessories.
- Contact us to start the return process by emailing hello@nomadiqbbq.com.au. Please don't return your appliance without first obtaining a Return Authority number — nomadiqbbq.com.au isn't responsible for items lost or damaged without a valid RA number.
- The Return Authorisation number is valid for 14 calendar days from issue.
- If your item is returnable and sent back in its original, unmarked packaging — including all accessories, manuals and documentation — we'll refund your original payment method.
Dead On Arrival (DOA): Product Failure Out of the Box
A nomadiQ product is considered DOA if it shows signs of equipment failure preventing basic operation the first time you use it. If you believe your product is DOA, contact us within 30 calendar days of the invoice date — we'll determine DOA status and arrange the product's return and a replacement at our expense.
For warranty-related claims, see the Warranty page or your user manual.
Australia Contact Information
Hours of operation: Monday to Friday, 8:30am – 5:00pm (Western Australia time)
Phone: (08) 9443 3266
Head office: 45 Colray Avenue, Osborne Park, Western Australia 6017
Please don't return a product to this address without speaking to us first and obtaining a Return Authorisation number.
Will you restock items marked "out of stock"?
Yes — we always restock items and update inventory on the site as soon as new stock arrives at our warehouse.
What is included with the nomadiQ BBQ?
- 1 x nomadiQ BBQ
- 1 x nomadiQ gas hose with pressure distributor
- 2 x nomadiQ drip trays
- 1 x nomadiQ shoulder strap
- 1 x nomadiQ manual
What is the weight?
12.3 lbs, or 5.6kg.
Does the BBQ require assembly?
No — the nomadiQ BBQ doesn't require assembly. It comes ready to use: simply unlock, open, connect the gas, and you're ready to grill.
How long does it take to use?
It takes under a minute to open and connect the gas, and under a minute to heat up — within 2 minutes, you'll be ready to grill.
I don't have the user manual. How can I get a copy?
You can download a copy of the user manual here. Contact hello@nomadiqbbq.com.au if you need assistance.
How long does the BBQ need to cool down?
The aluminium body cools down after approximately 10 minutes — then you can clean, collapse, and continue your day.
What is the maximum grill temperature?
With the temperature controller(s) fully open, the grill heats to approximately 300°C (575°F) in the middle of both grids, and around 250°C (500°F) on the sides. On the lowest setting, it's around 200°C (400°F). Temperature can vary with altitude and outside conditions.
Can I put the BBQ on a wooden table or polyester boat?
Yes — the base of the nomadiQ BBQ is designed so it doesn't get hot, so you can set it up anywhere without worry.
Where can I buy suitable gas bottles?
The nomadiQ BBQ uses dark green disposable gas bottles, sold under brands like Coleman or Bernzomatic — widely available at hardware and outdoor stores, supermarkets, and most petrol stations.
What gas bottles should I use — propane or butane?
The BBQ uses a standard 1lb (16oz) propane tank, giving over 3 hours of grilling with both burners on high. Simply attach the tank via the included hose regulator and start grilling. Butane also works.
My BBQ doesn't turn on. What could the problem be?
1. Burner doesn't ignite when using the igniter
- Valve closed → open the valve
- Gas hose/supply not connected correctly → reconnect the gas supply, hose, and quick couplings
- Gas bottle empty or nearly empty → connect a new, full bottle
- Igniter doesn't spark → remove the grates and carefully clean the contacts with a toothbrush
- Still doesn't spark → open the side locking systems, move both grill panels aside, and check the igniter cables aren't broken or disconnected
- Injector blocked → contact our customer service team for advice
2. Burner flame is irregular
- Burner blocked → remove the grates and clean the contact points with a firm toothbrush
- Flame hissing in the burner → turn it off, let it cool for a few minutes, then relight
- Injector blocked → contact our customer service team for advice
3. Gas leaks from the connections
- Connections loose → tighten the quick connectors and controller/gas hose
- See "Detection of leaks" in the manual's Gas Connections section, or contact our customer service team
How can I clean my nomadiQ BBQ?
See our full How to Clean guide for step-by-step instructions.
Where can I buy parts or accessories?
Accessories and spare parts are available on this website, or contact hello@nomadiqbbq.com.au for specific questions or requests.
How often does my BBQ need maintenance?
We recommend an intensive clean once or twice a year, depending on use. For deeper maintenance, the shell parts can be removed to clean the inside of the base — follow the instructions and images in your manual.
Where can I find the serial number?
On the inside of the base — lift and fold both shell sections to one side to see it.
What is the warranty?
See our full Warranty page for complete coverage details and terms.